Privacy Policy

This Policy applies to all individuals who interact with Math with Razz in any capacity — including registered students, prospective users, visitors to our website, and individuals who communicate with us through any channel. It governs personal information collected through our primary website, any subdomain or microsite we operate, our mobile applications on iOS and Android, our course delivery platforms, and any other service that links to this Policy.

This Policy does not apply to third-party websites, applications, or services that may be linked to from our platform. We encourage you to review the privacy notices of any third-party services you choose to access through our platform, as those services are governed by their own independent privacy practices and we bear no responsibility for their conduct.

We collect personal information in two primary ways: information you provide to us directly, and information collected automatically through your use of our Services.

We use the personal information we collect for the following purposes, and only to the extent reasonably necessary for each stated purpose:

• Account Creation & Authentication: Creating and managing your user account, verifying your identity, and maintaining the security of your login session across devices.
• Service Delivery: Providing access to purchased courses, streaming video content, tracking learning progress, issuing certificates of completion, and facilitating all core educational features of the platform.
• Payment Processing: Processing subscription fees and one-time payments securely through Paystack. Generating and issuing invoices, receipts, and purchase confirmations.
• Customer Support: Responding to enquiries, troubleshooting technical issues, resolving billing disputes, and managing support tickets submitted through any channel.
• Platform Improvement: Analysing usage patterns and aggregated learning data to identify bugs, improve content quality, and develop new features or course offerings.
• Personalisation: Tailoring your learning experience by recommending relevant courses, adjusting content display, and maintaining your preferences and settings across sessions.
• Marketing & Communications: Sending newsletters, promotional offers, product updates, and educational content where you have given valid consent or where we have a legitimate interest to do so.
• Legal & Regulatory Compliance: Meeting obligations imposed by applicable law, including tax regulations, anti-fraud requirements, audit obligations, and responding to lawful governmental or judicial requests.
• Safety & Fraud Prevention: Detecting, investigating, and preventing fraudulent transactions, account abuse, and other illegal or harmful activity that may affect our users or platform integrity.

We process personal data only when we have a valid lawful basis to do so. The table below outlines the primary purposes and their corresponding legal bases under applicable data protection law:

Where we rely on consent as our legal basis, you may withdraw that consent at any time without affecting the lawfulness of processing conducted prior to withdrawal. Where we rely on legitimate interests, we have conducted an assessment to ensure those interests are not overridden by your fundamental rights and freedoms.

We do not sell, rent, or trade your personal information to third parties for their own commercial purposes. We may, however, share your data with trusted third parties in the following limited circumstances:

• Service Providers: We engage third-party vendors who perform services on our behalf, including cloud hosting providers, email delivery services, analytics platforms, and content delivery networks. These processors are contractually bound to handle your data only in accordance with our instructions and this Policy.
• Payment Processors: Payment transactions are processed by Paystack, a PCI DSS-compliant payment gateway. Your full financial credentials are transmitted directly to Paystack and are never held on our infrastructure.
• Google Maps Platform: We utilise Google Maps Platform APIs to support certain location-based features. Google may process limited location data in accordance with their own privacy policy, which we encourage you to review.
• Legal Authorities: We may disclose personal information to governmental or regulatory bodies where required by law, court order, or to protect the rights, safety, or property of Math with Razz, our users, or the public.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or substantially all of our assets, personal information may be transferred to the relevant successor entity. We will provide reasonable notice prior to any such transfer and will ensure continuity of the protections described herein.

We retain personal information for only as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised. Where anonymisation is not technically feasible, data is restricted from further processing pending deletion at the earliest practicable opportunity.

We use cookies and similar tracking technologies (including web beacons and local storage) to enhance platform functionality, remember your preferences, and gather analytical insights. The categories of cookies we use are described below:

• Strictly Necessary Cookies: Essential for the operation of the platform, including session management, authentication state, and security. These cannot be disabled without impairing the functionality of the Services.
• Functional Cookies: Enable enhanced features such as remembering your preferred language, course progress, video playback settings, and display preferences across sessions.
• Analytical Cookies: Collect anonymised data regarding how users navigate the platform (pages visited, time spent, error events) to help us understand usage patterns and improve our Services.
• Marketing Cookies: Used (where consented) to deliver personalised advertisements and track the effectiveness of marketing campaigns across third-party platforms and search engines.

You may manage your cookie preferences at any time through the cookie consent banner displayed upon first visit, or through your browser settings. Please note that disabling certain cookies may affect the availability or performance of some platform features.

We implement a layered security framework to protect personal information against unauthorised access, accidental loss, alteration, or disclosure. Our technical and organisational measures include, but are not limited to:

Our Services are designed primarily for individuals aged 13 and above. We do not knowingly solicit or collect personal information from children under the age of 13 without verified parental or guardian consent. Where a student is between 13 and 17 years of age, we encourage parents or legal guardians to supervise their child's use of the platform and to review this Policy with them.

If we become aware that we have inadvertently collected personal information from a child under 13 without appropriate consent, we will take immediate steps to delete that information from our systems. If you believe we may have collected data from a minor in contravention of this section, please contact us immediately at the address provided in Section 12.

Subject to applicable law and any limitations therein, you are entitled to the following rights with respect to your personal information. You may exercise any of these rights by contacting us using the details in Section 12. We will respond to verified requests within 30 days of receipt.

• Right of Access

  You may request a copy of the personal data we hold about you, along with information regarding how it is used, where it is stored, and with whom it is shared.

• Right to Rectification

  You may request correction of any inaccurate or incomplete personal data we hold about you. Many details can be updated directly through your account settings.

• Right to Erasure

  Also known as the "right to be forgotten," you may request deletion of your personal data where it is no longer necessary for the purpose it was collected, or where you withdraw consent and no other legal basis applies.

• Right to Restriction

  You may request that we restrict processing of your data in certain circumstances — for example, where you contest the accuracy of the data or object to our processing on grounds of legitimate interests.

• Right to Data Portability

  Where processing is based on consent or contract and carried out by automated means, you may request your personal data in a structured, commonly used, machine-readable format for transfer to another provider.

• Right to Object

  You may object at any time to processing based on our legitimate interests, including direct marketing. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.

• Rights Relating to Automated Decisions

  If we make decisions about you solely through automated processing that produce legal or similarly significant effects, you have the right to request human review of such decisions.

• Right to Lodge a Complaint

  If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC) or any other competent supervisory authority in your jurisdiction.

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the nature of our Services. When we make material changes, we will notify you through one or more of the following methods: prominently displaying a notice on our website, sending an email notification to your registered address, or displaying an in-app alert upon your next login.

The "Last updated" date at the top of this Policy will always reflect the most recent revision. Continued use of the Services following the effective date of any revised Policy constitutes your acceptance of those changes. We encourage you to review this Policy periodically to stay informed of how we are protecting your information. Prior versions of this Policy are available upon written request.